TERMS OF ONLINE SALE OF PURE PRODUCTS – THE NATURAL REMEDY
ORDER CONFIRMATION
Each order placed on our website will be followed by an email confirming receipt of the order and summarising its details. A subsequent email will confirm the acceptance and dispatch of the order. If you do not receive these emails, please check that they have not been blocked by your spam filter (in this case, mark them as “not spam”), or contact us using the contact form. You can also check the status of your order by accessing your Customer Area.
SHIPPING and DELIVERY
The ordered items will be shipped as soon as possible, usually within 24-48 hours (excluding Saturdays and public holidays); if this is not possible, for example due to items being temporarily out of stock, or if your details are incomplete, you will be notified by email or telephone.
It is not possible to request a specific delivery time, an appointment, or to be notified by the courier before delivery. If you are unable to receive the parcel at home, you can provide an alternative address (neighbour, concierge, workplace, relative, friend, etc.) for the delivery. Delivery is made at street level. The name of the person or company entered in the order form must correspond exactly to what appears on the intercom or doorbell. Packaging and shipping are carried out with the utmost care and attention; however, if the goods arrive damaged, please inform us within 24 hours of receipt, otherwise your right to a refund will be void. To protect your privacy as much as possible, the products ordered from our website will arrive in a package without specific labelling: the courier will be informed only that the contents are “Herbal products”.
Shipping costs throughout Italy are € 7.32 including VAT. The shipping cost will be shown in real-time on the order form according to the chosen shipping and payment methods, so that you can immediately assess the total cost. For orders equal to or over €50.00, shipping costs will not be added. With a view to respecting the environment, we use recyclable materials such as newspaper, cardboard and recycled polystyrene for packaging, which allows the customer to save money and the environment to be protected. The products sold on this website are absolutely NOT TESTED ON ANIMALS, and completely FREE FROM GMOs (genetically modified organisms).
Shipping method and delivery times: orders will be shipped via Chrono or SDA Express Courier. Deliveries are usually made during standard daytime hours (9am – 6pm). Il Rimedio Naturale is not responsible for delays in delivery caused by the courier, or for reasons of force majeure. If the recipient is absent, or the address is incomplete or incorrect, the order will be held at the courier’s local depot. A second delivery attempt will be made or collection in person will be suggested within 7 days.
PAYMENT AND BILLING METHODS
The shipment is accompanied by an order summary, or by the invoice, only if requested at the time of the order (by ticking the appropriate box on the order form and specifying the billing address. Under no circumstances will invoices be issued after the order has been shipped. Payment for the products ordered can be made by VISA, Mastercard and Maestro credit cards.
From your Customer Area, you can check the status of your order. When your order is shipped, you will also receive an email with a link that will allow you to monitor the shipment in real time. If you do not receive it, please check your spam folder; if this is the case, mark the email as “not spam” to avoid missing future communications from us.
Credit card payments are processed through the secure servers of Axepta BNP Paribas using SSL (Secure Socket Layer) connections that offer maximum security. No data relating to your credit or debit cards will pass through our servers or be recorded or tracked in any way either before or after payment.
If you purchase using Scalapay, you will receive your order immediately and pay in the number of instalments you selected. You acknowledge that the instalments will be transferred to Incremento SPV S.r.l., affiliated parties, and to their assignees, and you authorise such transfer.
RIGHT OF WITHDRAWAL AND RETURN
Pursuant to Italian Legislative Decree 206/2005 (Consumer Code), you have the right to withdraw from the contract without penalty and without specifying the reason within 14 working days from the date of receipt of the products. To exercise the right of withdrawal, you must notify us of your decision by means of clear written statement via email or ordinary mail, within the 14-day withdrawal period. Then, you must return the undamaged products, in their original packaging, within 14 days of your withdrawal notice, to the following address: Il Rimedio Naturale, Via Don Mazzolari, 122 – 21047 Saronno (VA)
The shipment of the products will be at our expense in the event of our error or fault, but it remains your responsibility to send the products in the same conditions as received. In the event that the return does not depend on our error or fault, the shipping costs will be borne by you. As soon as we have received the products, we will refund the full amount paid to us, including delivery costs (if the return is our responsibility) within 14 days, using the same payment method used for the purchase, and without additional costs.
If the ordered products are not collected and return to the sender, you will still be required to pay the return shipping costs incurred.
Perishable products and open or partially used products are excluded from the right of withdrawal. You will be responsible for any reduction in the value of the products resulting from handling beyond what is necessary to determine their nature, characteristics and operation.
PRICE TRANSPARENCY
The products for sale on this website are clearly priced, including VAT, and the shipping costs are indicated before the end of the purchase. There are no additional charges.
The prices remain valid as long as they are published on the website. If you place an order, the price of the ordered product will remain unchanged until delivery, even if the retail prices are changed in the meantime. For any questions, clarifications or advice, before or after the purchase, you can contact us using the contact form. The minimum order value is €50.00. To place an order on this website, you must be of legal age. The PURE brand and the company IL RIMEDIO NATURALE are owned by Dr. Barbara Miglietta. Orders are processed by “Il Rimedio Naturale”.
For any further information, please refer to current Italian legislation.